At M S K PHARMACY SPS LLC, we take great care to ensure all products are delivered in excellent condition. However, we understand that there may be rare cases where a return is necessary. Please review our return policy below.

1. Items Eligible for Return
We accept returns only under the following conditions:

• You received an incorrect item

• The product was damaged or defective upon delivery

• The product has expired or is close to expiry upon receipt

• The item delivered does not match the product description on our website

2. Items Not Eligible for Return
Due to health and safety regulations, the following items are not eligible for return:

• Prescription medications

• Opened or used products

• Personal care items and hygiene products

• Products not in original condition or packaging

• Items returned beyond the return window

3. Return Request Timeline
To be eligible for a return, you must notify us within 24 hours of receiving the product. Any return request made after this period may not be accepted.

4. Return Process
To initiate a return, please contact us at:

• Email: info@mskpharmacy.ae

Please include your Order ID, a description of the issue, and clear photos of the product, packaging, and invoice. Once approved, our team will arrange for the return pick-up or guide you on how to return the product.

5. Refund or Replacement
Once the returned item is inspected and approved:

• You may choose to receive a replacement product, or

• A refund will be issued to the original payment method within 7–10 business days

6. Delivery Charges
Delivery charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or damaged item).

7. Our Rights
M S K PHARMACY SPS LLC reserves the right to reject returns that do not meet the above criteria.

8. Contact Us
For return-related assistance, feel free to contact our customer support:
Email: info@mskpharmacy.ae