At M S K PHARMACY SPS LLC, we are committed to delivering your orders safely and promptly. Our goal is to provide a smooth and reliable delivery experience for all our customers across the UAE.

1. Delivery Coverage
We currently offer delivery services across the United Arab Emirates (UAE). Please ensure that your delivery address is accurate and within our serviceable areas before placing your order.

2. Delivery Time
Orders are typically delivered within 1 to 3 business days, depending on the location and product availability.

• Orders placed before [insert cut-off time, e.g., 2 PM] will be processed the same day.

• Orders placed after the cut-off time or on public holidays will be processed the next business day.

3. Delivery Charges

• A standard delivery fee may apply based on the order value and delivery location.

• Free delivery may be offered on orders above a certain amount (as specified on our website or promotions).

• Additional charges may apply for express or special handling services.

4. Prescription Orders
Prescription medicines will only be dispatched after verifying the prescription provided by the customer. Please upload or email a valid prescription to info@mskpharmacy.ae after placing the order.

5. Delivery Confirmation
Once your order is dispatched, you will receive a confirmation via SMS or email, along with tracking or delivery status information.

6. Missed Deliveries
If no one is available to receive the order at the time of delivery, our team will attempt to contact you. If delivery fails repeatedly, the order may be returned, and additional charges may apply for re-delivery.

7. Delays in Delivery
While we strive to deliver on time, there may be occasional delays due to factors such as:

• High order volumes

• Weather conditions

• Public holidays or unforeseen circumstances

We will inform you promptly if your delivery is expected to be delayed.

8. Contact Us
For any delivery-related inquiries, please reach out to our customer support:
Email: info@mskpharmacy.ae