At M S K PHARMACY SPS LLC, we understand that sometimes you may need to cancel your order. We aim to make this process simple, while also ensuring compliance with pharmacy and health regulations.

1. Order Cancellation Window
Customers may request to cancel their order within 1 hour of placing it, provided the order has not yet been processed or dispatched. After this period, cancellations may not be accepted due to the nature of the products and fulfillment process.

2. How to Cancel an Order
To cancel your order, please contact us immediately via:

• Email: info@mskpharmacy.ae

• Mobile: +971 [Add your number]

Make sure to include your Order ID and a clear request for cancellation.

3. Orders That Cannot Be Cancelled
Orders cannot be cancelled if:

• They have already been processed or shipped

• They include prescription medications that have already been prepared

• The products are non-returnable due to hygiene, health, or safety reasons

4. Refund on Cancelled Orders
If the cancellation is accepted and the payment has already been made, we will issue a full refund using the original payment method. Refunds may take 7–10 business days depending on your bank or payment provider.

5. Our Rights
M S K PHARMACY SPS LLC reserves the right to cancel any order due to:

• Product unavailability

• Payment issues or verification failure

• Suspicion of fraud or misuse

In such cases, customers will be notified, and any payments made will be fully refunded.

6. Contact Us
If you have any questions about our cancellation policy or need help, feel free to contact:
Email: info@mskpharmacy.ae