Company Name: M S K PHARMACY SPS LLC
Website: www.mskpharmacy.ae

At M S K PHARMACY SPS LLC, we aim to ensure complete customer satisfaction with every purchase. However, due to the sensitive nature of pharmaceutical products, refunds are subject to strict guidelines to maintain product quality and safety.

1. Non-Refundable Items
Please note that we do not offer refunds on the following:

• Prescription medicines

• Opened or used products

• Products that are not in their original packaging

• Items returned without a valid reason or prior approval

• Items damaged due to customer mishandling

2. Eligible Refund Conditions
Refunds may only be considered under the following conditions:

• You received the wrong item

• The product was damaged or defective upon delivery

• The item is out of stock and cannot be delivered

• The order was cancelled before dispatch

To qualify for a refund, you must notify us within 24 hours of receiving the order, along with clear photos and details of the issue.

3. Refund Process
Once your request is reviewed and approved, the refund will be processed using the original payment method. Refunds may take 7–10 business days to reflect, depending on your bank or payment provider.

4. How to Request a Refund
To request a refund, please contact us via email at info@mskpharmacy.ae or call us on +971 [Add your number]. Include your order number, reason for the request, and any supporting photos if applicable.

5. Delivery Charges
Delivery charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item delivered).

6. Our Rights
M S K PHARMACY SPS LLC reserves the right to decline refund requests that do not meet our refund conditions.

7. Contact Us
For any questions related to refunds, please reach out to:
Email: info@mskpharmacy.ae